Logon      Cart    About Us    How-to     FAQ   Contact Us
800-464-9499 Certainteed   Milgard   Superior Home
space
FAQ

space
space Glossary
What skill level is needed to do-it-yourslf?
If you are not ripping out your existing frames (not recommended) and absent any difficulties that should be readly apparent on initial inspection, such as obstructions or damaged or warped frames, only low to moderate skill is needed. The windows ordered here will be custom sized to fit easily into your existing frames.

We will be here to answer any questions you may have on ordering or installation.

What tools do I need?
What regulations do I need to be aware of ?
You should check with your city regarding regulations. In addition to Permit requirements, the main ones affecting windows and doors include requirements for Safety glass (see "What is tempered glass" below), egress from bedrooms (fire safety), and light and ventilation minimums.
Typically, for egress each bedroom shall have one exterior exit door or one window meeting all the following requirements:
Minimum clear opening
... width 20 inches
... height 24 inches
... area (ground floor) 5.0 sq feet
.....area (other floors) 5.7 sq feet
maximum distance of sill from floor 44 inches
Typical light and ventilation minimum requirements:
Light (glass area) 10% of floor area
Ventilation (opening) 5% of floor area
.. mechanical capacity 15 cubic feet of outside air per occcupant
Adjoining rooms can be considered as one if the opening
between them is at least 50% of the wall that separates them

Due to grandfather provisions: Egress, light and ventilation requirements are not a concern when you are simply replacing windows into their existing openings without making egress more restictive or reducing light or ventilation. Note however, that changing a window configuration such as from a single-hung to a horizontal slider can in fact make egress more restrictive even without changing the size of the overall window opening.

How do I measure?
How accurate do my measurements have to be?
The window should be 1/4" to 1/2" less in width and height than the opening into which it is to be installed, so there is some tolerance on sizing.

We manufacture to the sizes selected in the pricing grid, so it is up to you to measure the size of the opening and make the deduction necessary to enable installation.

Which brand do you recommend?
All of the windows on this site are energy efficient high quality window with solid manufacturer's warranties, and would make a good choice. There are some variances with configuration, features and price that could control your decision. Near the foot of each pricing grid there is a link to full information, and sometimes a brochure, on the current selection.
What's the meaning those letter symbols in each pricing grid?
Each letter stands for a single sash or panel. Their juxdaposition shows how they lineup viewed from the outside (looking towards the house).

In common window parlance, "X" represents a sash that opens and "O" a fixed sash. Thus "XO" would represent a two panel horizontal slider where the left sash opens, and the righ sash is fixed; and an "OX" a two panel horizontal slider where the left panel is fixed, and the right one opens. An "O" above an "X" would represent a singl-hung window, the top sash "O" being fixed and the bottom one opens. An "XOX" would be a three panel horizontal slider where the center panel is fixed, and the two side panels slide open.

"SH" stands for Single Hung; "DH" for Double Hung

On each pricing grid as you change the configuration selection, a simle drawing of the window will appear, in the left column, that should make the configuration clear.

The meaning of letters not shown above should be clear from the context: Thus in a grid for casement windows, "CO" would be a casement window where the left sash opens, and the right sash is fixed "CC" would be a double casement where both sashes open; A "COC" would be 3 panel casement with a fixed center panel (or sash).

How do I get full product information?
After you have selected or changed the configuration options (X, XO etc) then the link at the foot of the pricing grid, "Click here for product information", and "Brochure" etc., will change its reference to reflect the current selection. These links, generally to the manufacturer's site, will give you comprehensive information on the current selection.

Typically, this information is more detailed and complete than expected, especially if you spend a little time on the manufacturer's site investigating.

Can I see samples of the glass options?
One each pricing grid you will see a link, typically "Click here for product information" or "Brochure". These are links to the manufacturers sites where you can see glass samples. A few samples: Delta Frost; Glue Chip; Niagara; Reed; Milgard offerings
What is "LowE"?
LowE glass is energy efficient glass, designed to keep your home warmer in winter, and cooler in summer, with virtually no tint to interfer with the visible light part of the light spectrum.

All windows and doors sold on this site, with LowE selected (higly recommended) qualify as energy efficient.

What is tempered glass?
Tempered glass is several times stronger than regular (annealed) glass, and does not break into shards that could cut you to pieces but into pebble like pieces without sharp edges. There are regulations that mandate safety glass in certain circumstances, such as in sliding glass doors, windows with any panel over 9 Sq feet that is simultaneously less than 18 inches and more than 36 inches from the floor, and windows within 24 inches of a door (or sidelights within 12 inches).
What is annealed glass?
Regular glass.
What's the difference between a flat and sculptured grid?
flat grid sculptured grid
flat sculptured
What's the difference between a wide and narrow grid?
A narrow grid is typically just over 1/2" wide, and wide just over an 1".
What's the difference between block, retrofit and nailon frames ?
If you are replacing aluminium or steel windows, choose "retrofit" [unless you are ripping out the entire frame (not recommended), when you would choose "nailon"]. A retrofit window comes with an exterior flange which fits over the stucco or siding to hide the remaing aluminium or steelframe and help seal.

A Block frame window is made to fit into an existing wood frame from which the sashes have been removed. Ordered with "sloped sill", the bottom of the window will slope to math the standard sill slope.

Choolse "Nailon" for new construction. It also has a flange, but unlike retrofits, it is nailed to the studs under the stucco or exterior siding.

What is "spacer" and "Brick Mould"?
The spacer pulls the window out to give about 1/2" more sill space, and the BrickMould is an enhanced flange, as in this Sommerton (CertainTeed) picture
Do you have a showroom?
yes, in Paramount, CA see AboutUs
How long does it take for delivery?
Currently running at about 3 weeks or less.
What does shipping cost?
Currently, we are only shipping within California, at $150.00 per shipment. However, orders over one thousand ($2,000) include free shipping.
How can I have confidence in your company?
Can I get help on installation if I have a problem?
Call us at (800)464-9499 or email service@e-windowsonline.com
When do you debit my credit card?
On roder, a hold will be put on funds pending shipment, when the hold will be funded.
What's your cancellation policy?
On receipt of your order, we will contact you to go over it for confirmation of its details. Once we have settled the details and with final confirmation from you, we will submit to manufacture, at which point the sale will be final.
Will I have less usable sill depth after replacing single-glazed aluminium windows?
Yes, but there are some options in this respect. Call with any conerns. A dual glazed vinyl window will typically take about 3" to 3.5" of your sill. The spacer referred to in the frame choices of the CertaiTeed window, pulls the window out to give about 1/2" more sill space.
Do You do Plan take-offs?
Yes, if you get a copy of the plans to us.
Corner image
Customize, price and order online